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service now training

ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) services. It is designed to streamline and automate various workflows within an organization, helping to improve efficiency, collaboration, and overall productivity. Here's an overview of some key aspects of ServiceNow

Incident Management: Allows organizations to track and manage the resolution of incidents or service disruptions.

Problem Management: Helps identify and address the root causes of recurring incidents.


Change Management: Facilitates the planning, approval, and execution of changes to IT infrastructure and services.

Service Request Management: Automates the handling of service requests from users.

Configuration Management Database (CMDB): A centralized database that stores information about all assets and configuration items in an organization's IT infrastructure.

Integration Hub: Facilitates the integration of ServiceNow with other third-party applications and systems.

App Engine: Allows users to create custom applications and automate various business processes without extensive coding.

Flow Designer: Provides a visual interface for creating automated workflows across different departments and processes.

Integration: ServiceNow integrates with various third-party applications and systems, enabling seamless data exchange and process automation.

Orchestration: Enables the automation of complex, cross-functional processes across the enterprise.

IT Operations Management (ITOM): Focuses on optimizing IT infrastructure and operations.

IT Business Management (ITBM): A suite of applications for project management, financial management, and application portfolio management.

HR Service Delivery (HRSD): Streamlines HR processes, including employee onboarding, benefits administration, and case management.

Customer Service Management (CSM): Enhances customer service by providing a unified platform for managing customer interactions and resolving issues.

Service Portal: A customizable self-service portal that allows users to submit requests, search for information, and track the status of their requests.

Mobile App: ServiceNow offers mobile applications to provide users with access to essential features and information on the go.

Performance Analytics: Provides dashboards and reports to monitor and analyze key performance indicators (KPIs) across various processes.

Security Operations (SecOps): Helps organizations respond to and manage security incidents.

Governance, Risk, and Compliance (GRC): Facilitates the management of compliance with regulations and standards.

ServiceNow is continuously evolving, with updates and new features being regularly introduced to meet the changing needs of organizations in managing their IT services and business processes.

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