ServiceNow is a cloud-based platform that provides a suite of IT service management (ITSM) and business process automation (BPA) services. It is designed to streamline and automate various workflows within an organization, helping to improve efficiency, collaboration, and overall productivity. Here's an overview of some key aspects of ServiceNow Incident Management: Allows organizations to track and manage the resolution of incidents or service disruptions. Problem Management: Helps identify and address the root causes of recurring incidents. Change Management: Facilitates the planning, approval, and execution of changes to IT infrastructure and services. Service Request Management: Automates the handling of service requests from users. Configuration Management Database (CMDB): A centralized database that stores information about all assets and configuration items in an organization's IT infrastructure. Integration Hub: Facilitates the integration of ServiceNow with other third...